frequently asked questions

Find the right question that help you to get solutions.

How can I place an order?

To place an order, simply browse through our website, select the products you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

Once an order is placed, we begin processing it immediately. If you need to modify or cancel your order, please contact us as soon as possible. While we may be able to accommodate changes before shipping, we cannot guarantee any modifications once the order has been processed.

Delivery times depend on the shipping method and location. Orders are processed in 1–2 business days, and you will receive tracking information. Your order will arrive within 8 business days.

After your order has shipped, you will receive an email with a tracking number. You can use this tracking number on the carrier’s website to see the current status of your order.

We apologize for any mistakes in your order. Please contact our customer service team immediately with your order details, and we will arrange for a replacement or refund.

Do you ship internationally?

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary by destination. Please check our shipping policy for more details.

If you need to update your shipping address, please contact us as soon as possible. We can make changes to your order before it is shipped, but once the order is in transit, we may not be able to make adjustments.

If you need to change your shipping address, please contact us as soon as possible. If the order has not been processed yet, we will update the address. Once the order is shipped, the address cannot be changed.

If your package is lost or damaged during shipping, please contact our customer service team immediately. We will assist you in filing a claim with the carrier and help resolve the issue with a replacement or refund.

How can I track my order?

If you have your tracking number, order ID, and email address, follow these steps to track your order:

  1. Visit the Tracking Page: Go to https://hacco.co.uk/orders-tracking/.
  2. Enter Your Details: Input your tracking number, order ID, and email address into the fields provided on the page.
  3. View Your Order Status: After entering your details, you’ll be able to see the current status and location of your order.

If you haven’t received your tracking number, please check your email’s spam or junk folder. If it’s not there, contact our customer support team at Help@hacco.co.uk and we’ll assist you.

If your tracking shows “Delivered” but you haven’t received your package, please:

  1. Check around your delivery area (porch, mailbox, neighbors, etc.).
  2. Confirm the shipping address on your order.
  3. Contact the shipping carrier directly for more details.
  4. If the issue persists, reach out to our customer support team for further assistance.

“In Transit” means your package is on its way to the destination. It may still be at a transit hub or traveling between facilities.

Address changes are often possible before the order ships. If your package is already in transit, please contact the shipping carrier to request a change. You can also reach out to us for assistance.

 

When your order status shows as “Complete,” it means we have processed and shipped your order and provided you with tracking details. Your order is on its way to you. Please use the tracking information to monitor its progress. If you have any concerns or need further assistance, feel free to contact our customer support team.

How can I reset my password?

You can reset your password by clicking on the “Forgot Password?” link on the login page. Enter your registered email address, and we’ll send you a link to create a new password.

 

 If you didn’t receive the reset email, please check your spam or junk folder. If it’s not there, ensure you’ve entered the correct email address. Still having trouble? Contact our support team for assistance.

If you’re unable to log in:

  1. Ensure you’re using the correct email address and password.
  2. Try resetting your password if you’ve forgotten it.
  3. Clear your browser’s cache and cookies or try a different browser/device.
  4. If the issue persists, contact our support team for help.

To delete your account, please contact our support team directly. They will guide you through the process and ensure your account is deleted securely.

Question?

You still have a question?

If you can’t find question in our FAQ, you can contact us. We’ll answer you shortly!

help@hacco.co.uk

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