Shipping & Delivery Policy
Last updated: 04 January 2026
This Shipping & Delivery Policy applies to all orders placed with HACCO LTD through our website.
1. Shipping Origin
HACCO LTD works with international suppliers and fulfilment partners.
As a result, products may be dispatched from overseas locations, including China.
This sourcing model enables us to offer a broader product range and competitive pricing.
2. Order Processing
Orders are processed within 1–5 working days after payment has been successfully received and confirmed.
Processing times may be extended during peak trading periods, public holidays, or promotional events.
Processing time does not include delivery time.
3. Delivery Time
Estimated delivery timeframe: 15–25 working days from dispatch.
Delivery timeframes are estimates only and are not guaranteed.
Under the Consumer Rights Act 2015, goods must be delivered within 30 days of the order being placed unless a longer delivery period has been expressly agreed.
Delivery times may vary due to:
Destination location
Customs clearance procedures
Courier handling times
Weather or transportation disruptions
Other circumstances beyond our reasonable control
4. Delivery Method & Tracking
Available shipping options are displayed at checkout.
Orders may be delivered by international courier services and local delivery partners.
Tracking information will be provided where available. Please note:
Tracking updates may not appear at every transit stage
Some services do not provide full end-to-end tracking
5. Risk & Responsibility
Risk of loss or damage to goods passes to you once the goods are delivered to the delivery address provided at checkout.
Customers are responsible for ensuring that delivery details are accurate and complete.
We are not responsible for failed delivery due to:
Incorrect address information
Failure to collect parcels
Refusal of delivery
However, this does not affect your statutory rights.
6. Shipping Charges
Shipping costs are displayed clearly at checkout before you place your order.
Any applicable delivery charges form part of the total order price.
7. Customs, Duties & Taxes
Where goods are shipped internationally:
Parcels may be subject to customs inspection
Import duties, VAT, taxes, or handling charges may apply depending on the destination country
Such charges are determined by local authorities and are outside our control.
Where applicable, customers are responsible for complying with local import regulations.
For UK deliveries, VAT is handled in accordance with UK tax legislation.
8. Delivery Delays
We are not liable for delivery delays caused by events beyond our reasonable control, including but not limited to:
Customs processing
Courier or carrier delays
Severe weather
Industrial action
Transport disruption
In the event of significant delay, you may contact us to discuss available remedies in line with your statutory rights.
9. Missing or Lost Parcels
If your order has not arrived within the estimated timeframe, or tracking indicates delivery but you have not received the parcel, you must contact us within a reasonable time so that we can investigate with the courier.
We may require confirmation of delivery details before issuing a replacement or refund.
10. Consumer Rights
Nothing in this Shipping & Delivery Policy limits or excludes your statutory rights under:
Consumer Rights Act 2015
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
