Privacy Policy
Effective Date: 16 January 2025
Last Updated: 01 January 2026
HACCO LTD (“Hacco”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit or use our website and services.
This policy is written in accordance with:
UK General Data Protection Regulation (UK GDPR)
Data Protection Act 2018
Privacy and Electronic Communications Regulations (PECR)
1. Who We Are
Legal Entity: HACCO LTD
Company Number: 15909667
ICO Registration Number: ZB818623
Website: https://www.hacco.co.uk
Email: help@hacco.co.uk
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom
HACCO LTD is the data controller responsible for your personal data.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
a) Identity & Contact Data
Name
Billing address
Delivery address
Email address
Telephone number
b) Order & Transaction Data
Products purchased
Order history
Payment confirmation details
Refund and return records
Payment card details are processed securely by third-party payment providers. We do not store full card details.
c) Technical Data
IP address
Browser type and version
Device information
Time zone setting
Website usage data
d) Account Data (where applicable)
Login credentials
Saved preferences
Communication history
e) Marketing & Communications Data
Preferences in receiving marketing communications
Responses to surveys or promotions
3. How We Use Your Personal Data
We process personal data for the following purposes:
To process and deliver orders
To manage payments and refunds
To communicate regarding orders or enquiries
To prevent fraud and protect our business
To improve website functionality and user experience
To comply with legal and regulatory obligations
To send marketing communications (where consent has been provided)
4. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract: Processing necessary to fulfil your order.
Legal Obligation: Compliance with tax and accounting laws.
Legitimate Interests: Fraud prevention, website security, and business improvement.
Consent: Email marketing and non-essential cookies (where applicable).
You may withdraw consent at any time where processing is based on consent.
5. Sharing Your Personal Data
We do not sell personal data.
We may share personal data with trusted third parties where necessary, including:
Payment service providers
Shipping and logistics partners
IT and website hosting providers
Email communication providers
Fraud prevention services
Where suppliers are located outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
6. International Data Transfers
Some of our suppliers and service providers may be located outside the United Kingdom.
Where personal data is transferred internationally, we ensure appropriate safeguards are implemented, such as:
Standard contractual clauses
Adequacy regulations
Contractual data protection obligations
7. Data Retention
We retain personal data only as long as necessary:
Order and financial records: up to 6 years (for tax and accounting purposes)
Account data: while your account remains active
Marketing data: until consent is withdrawn or after a reasonable inactivity period
Technical logs: as required for security and operational purposes
Data may be retained longer where required for legal claims or regulatory obligations.
8. Cookies
We use cookies to:
Enable essential website functionality
Analyse website performance
Improve user experience
Deliver marketing communications (where consent is provided)
Non-essential cookies are only used with your consent.
For full details, please see our Cookie Policy.
9. Your Data Protection Rights
Under UK data protection law, you have the right to:
Request access to your personal data
Request correction of inaccurate data
Request erasure of your data (where applicable)
Object to processing
Request restriction of processing
Request data portability
Withdraw consent (where applicable)
To exercise your rights, contact:
📧 help@hacco.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
10. Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
Secure hosting environments
Access controls
Encryption where applicable
Fraud monitoring systems
However, no method of transmission over the internet is completely secure.
11. Children’s Data
Our website and services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from minors.
12. Automated Decision-Making
We may use automated systems to detect fraud, prevent misuse, and protect our business. This may include automated order screening and risk assessment.
Such processing does not override your legal rights.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices.
The updated version will be published on this page with a revised “Last Updated” date.
14. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
📧 help@hacco.co.uk
HACCO LTD
128 City Road
London
EC1V 2NX
United Kingdom
