Terms & Conditions
Last updated: 04/01/2026
These Terms & Conditions apply to all purchases made through this website.
1. About Us
This website is operated by Hacco Ltd.
Company Number: 15909667
Registered in: England and Wales
Registered Office:
128 City Road
London
EC1V 2NX
United Kingdom
📧 Email: [email protected]
Business Activity: Retail sale via mail order houses or via Internet (SIC 47910)
By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.
2. Eligibility to Purchase
To place an order, you must:
Be at least 18 years old
Provide accurate, complete, and up-to-date information
We reserve the right to refuse service if incorrect or misleading information is provided.
3. Products & Descriptions
We aim to ensure that all product descriptions, images, and prices are accurate. However:
Colours and appearance may vary due to screen settings
Packaging may differ from images shown
Measurements may vary slightly due to manufacturing processes
Products are sold for personal use only and not for resale.
4. Shipping & Delivery
Shipping Origin:
Most products are shipped directly from international suppliers, including China.
Processing Time:
1–3 working days after payment confirmation.
Estimated Delivery Time:
8–15 working days (estimated only).
Delivery times may vary due to customs clearance, logistics delays, weather conditions, or other factors beyond our control.
Tracking information is provided where available. Orders may be delivered by third-party logistics providers or local carriers.
5. Prices & Payment
All prices are displayed at checkout
Payment must be made in full before dispatch
Prices may change at any time before an order is placed
In the event of a pricing or listing error, we reserve the right to cancel the order and issue a full refund.
6. Customs & Import Duties
As products may be shipped internationally:
Orders may be subject to customs inspection
Import duties, taxes, or handling fees may apply depending on local regulations
Any such charges are set by customs authorities and are outside our control
7. Your Right to Cancel (14-Day Cooling-Off Period)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.
To cancel, please contact us at:
📧 [email protected]
Please include your order number and clearly state your intention to cancel.
8. Returns & Refunds
Returns Process
We do not display a single fixed return address on our website, as return arrangements may vary depending on the item type and order size.
Once you contact us, we will provide clear return instructions, which may include:
A return QR code, or
Collection from your address
Change-of-Mind Returns
If you cancel due to a change of mind:
Items must be unused and in original condition
A £4.99 return handling fee will be deducted from your refund
This fee does not apply to faulty or incorrect items.
Refunds
Refunds are processed within 14 days of:
Receiving the returned item, or
Receiving proof of return or confirmed collection
Refunds are issued via bank transfer to the original paying account.
9. Faulty or Incorrect Items
If an item is faulty, damaged, incorrect, or not as described, please contact us as soon as possible.
In line with the Consumer Rights Act 2015:
You are entitled to a remedy
Return costs will not be charged
A refund, replacement, or repair will be offered as appropriate
This does not affect your statutory rights.
10. Order Cancellation by Us
We may cancel an order if:
The product is unavailable
There is a pricing or listing error
Fraud or unauthorised activity is suspected
If an order is cancelled, a full refund will be issued.
11. Limitation of Liability
We are not liable for:
Delays caused by customs, logistics providers, or force majeure events
Indirect or consequential losses
Misuse of products contrary to instructions
Nothing in these Terms limits your statutory consumer rights.
12. Intellectual Property
All website content, including text, images, logos, and design elements, is the property of Hacco Ltd or its licensors and may not be used without permission.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact Us
For questions regarding these Terms & Conditions, please contact:
📧 [email protected]
