If you have not received your order within the estimated delivery timeframe, please follow the steps below:

Check your delivery confirmation
Review your order confirmation email to ensure the delivery address provided was correct.

Allow the full delivery timeframe
Some orders may take longer due to bank transfer payment clearance, supplier processing, or courier delays. Delivery timelines begin once payment has been confirmed.

Check with neighbours or a safe place
In some cases, parcels may be left with a neighbour or in a designated safe place.

Contact us for assistance
If your order is still missing after the expected delivery period, please contact us so we can investigate with the courier or supplier.

📧 Email: [email protected]

Please include your order number and full name in your message so we can assist you more quickly.

Once your refund has been approved, it will be processed within 14 days, in line with UK consumer protection legislation.

Refund Timeframes

Cancelled orders (before dispatch):
Refunds are processed within 14 days of cancellation confirmation.

Returned items:
Refunds are issued within 14 days of receiving the returned item, or once you provide proof of return, whichever occurs first.

Bank transfer payments:
Refunds are returned via bank transfer to the original paying account. Processing times may vary depending on your bank.

Important Information

Delivery or return shipping costs are refunded only where required by law.

Refund timeframes may be affected by bank processing times, which are outside our control.

You will be notified by email once your refund has been issued.

If you have any questions about your refund, please contact us and include your order number for faster assistance.

📧 Email: [email protected]

We aim to ensure that the product images displayed on our website accurately represent the items we sell.

However, please note:

Product images are provided for illustration purposes

Minor variations in colour, design, or packaging may occur due to lighting, screen settings, or updates from suppliers

Any significant differences will be clearly stated in the product description

All products supplied must match their description and be of satisfactory quality in accordance with the Consumer Rights Act 2015.

If you receive an item that is not as described or not of satisfactory quality, you are entitled to a remedy in line with UK consumer protection law.

If you have any concerns about a product you receive, please contact us promptly.

📧 Email: [email protected]