Hacco Intellectual Property Protection Policy

Our Commitment to IP Rights

At Hacco, we are deeply committed to respecting and protecting intellectual property (IP) rights across our entire platform. We strive to maintain a secure, trustworthy, and legally compliant environment for creators, designers, brands, and customers alike.

We work closely with IP rights holders to prevent the sale and distribution of counterfeit or infringing products. Our dedicated IP Protection Team actively monitors listings, investigates reports, and takes prompt action to address violations.

👉 [Click here to submit our IP Protection Form]

Understanding Intellectual Property Rights

Intellectual property rights safeguard the creations of individuals and organizations. These rights typically fall into three main categories:

Trademarks

Trademarks are distinctive words, logos, symbols, or designs that identify and differentiate a brand or product. Trademark owners hold the exclusive right to use these marks and prevent unauthorized use.

Patents

Patents protect new inventions and product designs. They grant inventors exclusive rights to manufacture, use, or sell their innovations for a defined period.

Copyrights

Copyright covers original creative works such as images, videos, music, text, artwork, and software. Copyright owners control how their work is used, shared, or reproduced.

What Constitutes IP Infringement?

Infringement occurs when someone uses protected material without proper authorization. Common examples include:

Listing or selling counterfeit items

Copying brand names, logos, or packaging designs

Using copyrighted images or product descriptions without permission

Misrepresenting products to mimic another brand

For Fashion Designers & Clothing Brands

Fashion is more than commerce—it’s creativity and craftsmanship. At Hacco, we respect the originality behind every design. If you are a fashion designer or brand owner and spot replicas or unauthorized copies of your designs on our platform, we encourage you to report them immediately.

When submitting a fashion-related report, please include:

Clear photos of your original design (e.g., runway photos, lookbooks, sketches)

Proof of ownership (copyright registrations, dated design files, design patents)

Side-by-side comparisons of the original and the suspected infringement

Supporting documents (contracts, proof of authorship, etc.)

📩 To report fashion-related IP issues: help@hacco.co.uk

Who Can Report Infringement?

IP reports can be submitted by:

The legal IP rights holder

An authorized representative (with proof of authorization)

Any Hacco user who has encountered or purchased counterfeit goods

How to Report an Infringement

While we recommend attempting to contact the seller directly for resolution, formal reports can be submitted via the following channels:

📧 Email: help@hacco.co.uk
📥 Submit via our IP Protection Form: [Click here to access the form]
📄 Include all required documentation (outlined below)

⚠️ Submitting false or misleading claims may result in legal action. As part of our review process, Hacco may share your report with the alleged infringer.

Required Documentation

To ensure your report is processed efficiently, please include:

A detailed description of the infringement (with links, screenshots, or product IDs)

Proof of ownership, such as:

Trademark, copyright, or patent certificates

Product photos, original artwork, or design documents

Comparison images showing original vs. infringing content

For photography claims: original RAW or high-resolution JPEG files (with EXIF metadata), plus shoot records or contracts

Proof of identity (if applicable), such as a valid ID or signed letter of authorization

Consequences of Infringement

When a violation is confirmed, Hacco will take appropriate enforcement actions, which may include:

Removing infringing listings or content

Investigating the source and origin of the product

Restricting, suspending, or permanently banning repeat or intentional offenders

Our Pledge to You

We are committed to fostering a marketplace that values innovation, originality, and ethical practices. Hacco will continue to uphold strict IP protection policies, support legitimate rights holders, and take swift action against any infringement.

If you have questions or need assistance:
📩 Email us at: help@hacco.co.uk
We're here to help.